Pierca

Support

Answers to the most common questions about Pierca — previews, subscriptions, and your data. If you don't find yours, email us; a human reads every message.

Contact: onurugur.prf@gmail.com

We usually reply within 1–2 business days.

1.My preview looks off — what helps?

Face the camera straight on, with the ear or area you want clearly visible.
Good, even light beats filters — daylight near a window works best.
Tuck hair away from the spot you're previewing.
Try generating again — each render is a fresh pass, and results vary slightly.

2.Generation failed or is stuck

Previews need an internet connection — the render happens on our server and takes roughly 10–20 seconds. If it fails, check your connection and tap Retry. If it keeps failing, force-quit the app and try once more; still stuck, email us with your device model and iOS version.

3.Managing or canceling your subscription

Pierca PRO is billed through your Apple ID, so Apple manages it end to end:

Open Settings → your name → Subscriptions → Pierca to change or cancel.
Canceling keeps PRO active until the end of the paid period.
Refunds are handled by Apple at reportaproblem.apple.com.

4.Restoring purchases

Reinstalled the app or got a new phone? Open Profile → Restore purchases (or the Restore link on the unlock screen) while signed in with the same Apple ID.

5.What happens to my photo?

Your chosen photo is sent over an encrypted connection, used to render the preview, returned to your device, and not stored — our server keeps no copies and has no database. The full details are in the Privacy Policy.

6.Is the pain & healing info medical advice?

No. Pierca shows typical ranges reported by piercers to help you plan — it's orientation, not medical advice. For anything health-related, talk to a professional piercer or a doctor.

7.Feature requests

Missing a placement, a jewelry style, or a language? Tell us — the roadmap is genuinely shaped by requests: onurugur.prf@gmail.com.