Tinara

Support

Last updated July 16, 2026

Answers to the most common questions about Tinara. If yours isn't here, email us — we read every message ourselves.

24–48h reply time No bots, no ticket queue

1.The sound stops when I lock my phone or get a call

Tinara is built to keep playing through the lock screen and alongside other apps' sounds — and to resume automatically after a phone call ends. If sound is cutting out for you, it's almost always one of these:

Silent switch / Focus mode: some Focus modes or Do Not Disturb configurations mute app audio. Check Settings → Focus and confirm Tinara is allowed to play sound.
Low Power Mode: iOS can suspend background audio more aggressively when battery is low. Try disabling Low Power Mode.

If none of that fixes it, email us the exact steps that trigger it — we treat this as our top priority bug.

2.How do I cancel my subscription?

Cancelling takes about ten seconds, entirely inside iOS — we never see or handle this ourselves:

Open Settings on your iPhone
Tap your name at the top, then Subscriptions
Tap Tinara, then Cancel Subscription

You'll keep access until the end of the current billing period. No surprise renewal charges after that.

3.Can I get a refund?

All payments go through Apple, so refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com, or from Settings → your name → Subscriptions → Tinara → Report a Problem. Apple reviews each request individually.

4.Tips for better sound quality and volume

Use wired or Bluetooth headphones at night — they mask more effectively than a phone speaker and won't disturb anyone next to you.
Try layering two or three sounds in the mixer rather than one at full volume; a blended mix tends to feel less repetitive over a full night.
If playback sounds distorted at high volume, lower the in-app mixer level first, then adjust your device volume — the two interact.

5.Is Tinara a medical treatment?

No. Tinara is a wellness app that supports relaxation and sound-based relief — it is not medical advice, a diagnosis, or a substitute for professional care. If your tinnitus is new, sudden, or getting worse, please see a doctor.

6.Still need help?

Email onurugur.prf@gmail.com — we reply within 24–48 hours. Include your device model and iOS version if you're reporting a bug; it helps us reproduce it faster.